Last Updated: October 8, 2026
HATRONYX PRIVATE LIMITED (“HATRONYX”, “we”, “us” or “our”) wants customers to have clear information about returns, replacements and refunds for products purchased through our online store.
Return Window
Eligible return requests should normally be submitted within 7 calendar days from the date of delivery. Customers should contact us as soon as possible if an order arrives damaged, incorrect or materially different from what was ordered.
Eligible Returns
Returns may be accepted for cases including:
- Wrong product received.
- Product damaged during delivery.
- Product materially different from the product ordered.
- Other cases approved by HATRONYX after review.
Change-of-Mind Returns
Change-of-mind returns may be considered for products that are unused, unopened where applicable, in original condition and returned with original packaging and accessories. Products that have been opened, installed, used, modified or are no longer resellable as new may not qualify, subject to applicable consumer rights.
Compatibility
Customers should verify product compatibility, specifications and system requirements before purchase. HATRONYX may not accept a return solely because a product is incompatible with a customer's system when the product supplied matches the order and published specifications.
Damaged or Defective Products
If a product is received damaged or appears defective, please contact us promptly and provide photographs, order details and other information reasonably required to assess the claim. Warranty claims can also be submitted through our warranty portal:
How to Request a Return
Contact HATRONYX at info@hatronyx.com with your order number, the reason for the request and supporting photographs or other evidence where applicable. We will review the request and provide return instructions when the return is approved.
Return Shipping
For an incorrect product, delivery damage or another issue attributable to HATRONYX, we will determine the appropriate return or replacement shipping arrangement. For an approved change-of-mind return, return shipping may be the customer's responsibility unless otherwise stated or required by applicable law.
Inspection and Refunds
Returned products may be inspected before a refund or replacement is approved. For an approved refund, the refund is generally processed within 5–7 business days after the return has been received and inspected. The time taken for the refund to appear in the customer's account may also depend on the payment provider or bank.
Replacement
Where appropriate, HATRONYX may offer a replacement instead of a refund, subject to product availability and the circumstances of the claim.
Warranty
Warranty coverage is handled according to the applicable product warranty terms. Customers can register products and submit warranty claims through our warranty portal.
Contact
HATRONYX PRIVATE LIMITED
Plot 38, Mehta Layout, Old Jewargi Road, Kalaburagi, Karnataka - 585102, India
Phone: +91-8472 316 769
Email: info@hatronyx.com
Warranty/RMA: rma@hatronyx.com