Refund policy

HATRONYX Return, Refund and Warranty Policy

Last updated: September 28, 2026

HATRONYX is committed to providing reliable computer storage, memory and related hardware products. This policy explains our return, refund and warranty procedures for products purchased through the HATRONYX online store.

1. Change-of-Mind Returns

HATRONYX does not accept returns or provide refunds solely due to:

Change of mind
Incorrect product selected by the customer
Incorrect capacity or model selected
Compatibility issues where compatibility was not verified before purchase
Customer preference

Customers are responsible for checking product specifications and compatibility before placing an order.

2. Damaged, Defective or Non-Functional Products

If you receive a HATRONYX product that is damaged, defective, dead on arrival, or does not function as expected, you can submit a warranty claim.

Warranty Registration & Claims:
https://warranty-registration.hatronyx.com/

Customers can use the HATRONYX warranty portal to:

Register their product warranty
Submit a warranty claim
Provide product and serial-number information
Submit details regarding a defective or damaged product
Track or manage their warranty request where available

For warranty assistance, you may also contact:

RMA Department: rma@hatronyx.com

3. Warranty Coverage

HATRONYX products are covered by the applicable warranty period and terms specified on the relevant product page, invoice, product packaging or warranty documentation.

The warranty generally covers eligible manufacturing defects and functional failures occurring during the applicable warranty period, subject to the applicable warranty terms.

4. How to Claim Warranty

Customers should submit their warranty claim through the HATRONYX warranty portal:

https://warranty-registration.hatronyx.com/

Customers may be required to provide:

Name
Email address
Order number
Product model
Product serial number
Purchase information
Description of the problem
Photographs or videos where required

HATRONYX may request additional information or troubleshooting before approving a warranty claim.

5. Warranty Service

After reviewing the claim, HATRONYX may provide instructions for the next step.

Depending on the product and nature of the issue, the applicable warranty remedy may include:

Repair or servicing
Replacement with the same product
Replacement with an equivalent product
Another remedy available under the applicable warranty terms

Where required, HATRONYX may instruct the customer to send the product to an authorized service centre or designated service location.

Customers should not send products to a service centre without receiving instructions from HATRONYX.

6. Physical Damage

If a product arrives damaged, customers should document the condition of the package and product and submit a warranty claim through:

https://warranty-registration.hatronyx.com/

The claim will be reviewed according to the applicable warranty terms.

7. Warranty Exclusions

Warranty coverage may not apply to products damaged because of:

Improper installation
Incorrect installation or handling
Electrical damage or power surge
Water or liquid damage
Unauthorized repair or modification
Tampering
Removal, alteration or damage to the serial number
Misuse or abnormal use
Negligence
Failure to follow applicable installation or operating instructions
Other exclusions specified in the applicable product warranty

8. Refunds

HATRONYX does not provide refunds for ordinary change-of-mind requests or incorrect product selection.

Where a refund is required or approved under applicable law, an order-related issue, payment issue, or an approved warranty resolution, the refund will be processed through the original payment method where possible.