Last Updated: October 8, 2026
HATRONYX PRIVATE LIMITED (“HATRONYX”, “we”, “us” or “our”) ships products purchased through our online store to serviceable locations in India.
Order Processing
Orders are normally processed within 1–2 business days after payment confirmation. Orders may take longer during holidays, sales periods, stock checks or circumstances outside our control.
Estimated Delivery
- Major cities: approximately 2–5 business days.
- Other serviceable locations in India: approximately 3–7 business days.
- Remote or difficult-to-service locations may require additional time.
Delivery estimates are indicative and are not guaranteed. Actual delivery time depends on the courier, destination and other circumstances.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Tracking
Where tracking is available, tracking information will be provided to the customer after dispatch.
Delays
HATRONYX is not responsible for delays caused by courier operations, weather, natural events, transportation disruptions, incorrect address information, public holidays or other circumstances beyond our reasonable control. We will assist customers in resolving delivery issues where reasonably possible.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address and contact number. Additional charges or delays may apply if a shipment must be re-attempted or redirected because of incorrect or incomplete information.
Damaged Package or Product
If a package appears damaged on delivery, please document the condition and contact HATRONYX as soon as possible. For eligible product damage or warranty claims, customers can use our warranty and claim portal:
Contact
HATRONYX PRIVATE LIMITED
Plot 38, Mehta Layout, Old Jewargi Road, Kalaburagi, Karnataka - 585102, India
Phone: +91-8472 316 769
Email: info@hatronyx.com
Warranty/RMA: rma@hatronyx.com